Refund and Returns Policy

Product & service Refund Policy:

LAST REVISION: [21-11-2024]

1. Training Program Refund Policy:

• If user cancels the slot after booking, the booking amount will not be refunded. 
• User will not be eligible for a refund of booking amount once the course begins, although refund of course fees is subject to driving schools and freelancers refund policy.
• As per rules and regulations of Certain driving schools and freelancers “No refund” of course fees will be provided if booking is cancelled.
• In any extreme situation If you want to cancel your booking you may contact Motorpark directly, this will be subject to NO REFUND POLICY.
• Once course begins user cannot Cancel and/or Re-schedule booking on our website.
• Rescheduling, exchanging, or swapping a training program with other products or services on the website is not allowed.

2. Product Refund/Return & Exchange Policy : 

2.1 Refund: 

• Requests for refunds must be made within 3 days of receiving the product.
• To be eligible for a refund, the product must be unused, in its original packaging, and accompanied by proof of purchase tag & invoice.
• Certain products may be exempt from refunds, kindly check the same while purchasing the product in description or listing page.
• Refunds will be processed using the original payment method within 14 business working days of receiving the returned product.
• To initiate a refund, please contact our customer service team on WhatsApp with your order details and the reason for the refund. 
• Once the product is received our team will arrange for Quality Check (QC) & review all your details, once it is approved we will initiate the refund process.  
• Return shipping costs are the responsibility of the customer, except in cases of defective or incorrect items.
• Please note that COD conveyance fee refund are not applicable for Cash on Delivery (COD) orders in the event of cancellation or return of the order.

2.2 Exchange:

• Exchanges are allowed within 3 days of receiving the product, provided that the item is unused and in its original packaging and accompanied by proof of purchase tag & invoice.
• To initiate an exchange, please contact our customer service team on WhatsApp with your order details and the reason for the exchange. Once the product is received our team will arrange for Quality Check (QC) & review all your details, once it is approved we will initiate the exchange process.  
• Any difference in price will be adjusted during the exchange process. If the new product is of a higher value, the customer will be responsible for paying the difference. If the new product is of a lower value, the balance amount will be settled into customers bank account by motorpark.
• Exchanges are subject to the availability of the new product or size requested.
• Certain products may be exempt from Exchange, kindly check the same while purchasing the product in description or listing page.
• Return shipping costs are the responsibility of the customer, except in cases of defective or incorrect items.

2.3 Damaged or Defective Products: 

• If you receive a damaged or defective product, please contact us immediately for a replacement or refund. 
• Evidence of the damage (photos) may be required to process your claim along with its original packaging and accompanied by proof of purchase tag & invoice.